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ben waters samantha clark pc pitstop port macquarie business awards 3ben waters samantha clark pc pitstop port macquarie business awards 2

PC Pitstop is so very proud to be inducted into the Port Macquarie Chamber of Commerce Hall of Fame.

This is a rare feat shared only by a handful of other local standout businesses who recognise the importance of putting their teams and customers first at every possible opportunity.

We love Port Macquarie! We love building businesses in Port Macquarie - We love supporting local other local businesses and love supporting local jobs.

It makes winning prestigious awards like this even more enjoyable.

Over the years, PC Pitstop has won a variety of Awards across both the Business Choice and Judged categories.

PC Pitstop were announced the winners of the following awards:

* Environmentally Sustainable Award in 2010 (Judged)
* Embracing technology in 2011 (Judged)
* Employer of Choice 2013 (Judged)
* Young Entrepreneur 2013 - Samantha Clark (Judged)
* Employer of Choice 2014 (Judged)
* Professional & Business Services 5 employees or less in 2014(Popular Business Choice)

Through service we grow. We look forward to many more years of community involvement and service!

 

 

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Our Services

RETAIL

Business-to-Consumer

o        Repairs & Maintenance

o        Tuneup/Cleanup

o        At your Premises Repairs and Support

o        Virus Removal

o        Data Transfer or Recovery

o        New Computer Setup & Transfer

o        Hardware Upgrades

o        Custom Built Desktop Sales

o        Dedicated Gaming Systems

o        Ex-Lease Laptops & Desktops

o        Wide Range of Parts & Peripherals

o        iPhone/iPad/iPod/Samsung Repairs

o        Smart Device Repairs

IT MANAGEMENT

Business-to-Business

o        Ad Hoc Support

o        Systems Management

o        Remote Assistance

o        Field Support

o        Pro Active Maintenance

o        IT Hardware Deployment

o        Network and Cloud Backup Solutions

o        Uninterruptible Power Supply Systems


Your Winning Team

We work hard to hone our skills for you – THE CUSTOMER – and we’ve been rewarded for it!

Click here
for ways to keep providing feedbackof the services you receive at PC Pitstop.
We hear you – and it keeps us WINNING FOR YOU!

  • Employer of Choice
  • Young Entrepreneur 18-35yrs
  • Excellence in Small Business
  • Best Employer for Training & Support
  • Embracing Technology
  • Environmentally Sustainable

business-awards logo            

PC Pitstop Advantage Service

Great Service, Even Better Value

PC Pitstop’s Mission Statement
PC Pitstop aim to be the most trusted, reliable, innovative and sustainable computer sales, service and repair company across Australia and online through honest advice, fast turnaround, friendly support and responsible actions. Immersing ourselves into the heart of the community, and embracing technology to improve the community and empower the people will guide us to achieve this and much more. We strive toward this mission every day.

With PC Pitstop Service Advantage you’re always in safe hands knowing your computer will be serviced by PC Pitstop Trained Technicians who know your computer inside out and use the most advanced diagnostic equipment and quality parts.

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We wrote a user manual and service planner just for you....so come and get it!

It's packed full of how to hints and tips and details the best way for you to look after your desktop or laptop computer - at home or in your business. Everyone is loving them and we don't want you to miss out!

Besides, the beginning of the year is a perfect time to tune your computer in readiness for a smooth sailing year ahead!

See you instore soon.

manual-planner

...from the manual

A Word from Ben and Sam

We wrote this Computer Manual & Service Planner for you.
In fact, we started PC Pitstop for people just like you. People who are amazingly skilled at what they do and confident in many areas of their lives. People who aren’t afraid to ask for help to remain amazing and confident. People who want to grow, embrace technology and get more out of life.

The PC Pitstop Computer Manual & Service Planner is a comprehensive go-to-guide for all things computer-user based that will see you through the life of your computer and beyond. If you find this useful or need more information be sure to sign up to our e-newsletter or blog on the PC Pitstop website. And of course, give us a call or pop in, we love to keep in touch with all our amazing customers.

We hope the PC Pitstop Computer Manual & Service Planner challenges you, increases your productivity, improves your confidence and inspires you to learn even more!

Believe in Better
                                                                                                                                  
BEN WATERS & SAMANTHA CLARK

                                                                                                                                                      PC PITSTOP FOUNDERS

 

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Posted by on in In the Community

Do you love PC Pitstop?

NSW Fair Trading’s popular I love my local business competition is back for 2014. 

In its work to promote a fair marketplace, Fair Trading recognises that the vast majority of local businesses do the right thing and play a critical role in the local community. That is why NSW consumers are being encouraged to nominate their favourite local business by telling Fair Trading, in 60 words or less, what they love about them and why. There are six prizes of $250 to be won!

Consumers can nominate a local business which goes out of their way to do the right thing by their customers. It might be because of their excellent customer service, or the fact they proudly sponsor charitable and community causes; it might simply be that they are really good on the tools or have the funkiest retail shop in town!

All shortlisted entries will be promoted on Fair Tradings Facebook page, which has close to 40,000 followers. Shortlisted and winning entries may attract local media interest.

We have also created some resources for businesses to use to help them promote the competition to their customers, including a downloadable poster, web images and more. Go to the I love my local business page on the Fair Trading website to find out more. 

The competition runs from Monday 13 October – Sunday 9 November 2014.

For more information and to enter go to Fair Trading’s Facebook page at www.facebook.com/FairTradingNSW

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A BIG congratulations to Donna Clarke for being the lucky winner of our latest customer feedback survey!! Donna will spend a lovely night without or with the kids at the observatory - Port Macquarie's best address - all with chocolate and local wine on arrival. All customers have a chance to win! Simply complete the survey HERE:

http://www.pcpitstop.com.au/index.php/en/contact/survey

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This is such a great article from Smarter Business Ideas...had to share!

the-internet-of-things-hero

If your computers are four or more years old they’re artefacts of earlier technology eras – and they could be costing you big time.

Brought to you by Intel

The computers you bought a few years ago were designed to meet the processing demands of the day – and then some, depending on their specifications. But even the highest spec machine from four years ago can struggle to deliver the performance you need today. 

To find out how a PC refresh can make a big difference to business productivity, Smarter met with Danielle Watts, Intel’s national marketing manager for Australia/New Zealand. What we learned about tired old computers versus the new generation of machines might surprise you.

Some business owners figure that as long as their old machines keep working they can hold off upgrading a little longer. That logic might suit mechanical devices designed to perform simple tasks but even so, the more you use them, the more they suffer wear and tear. 

It also ignores the many competitive advantages and lifestyle-enhancements offered by innovative technologies. “Given they’re running their businesses on those old computers the consequences can be frightening,” ponders Watts. “What if they lost 
all that data?”

Moving business records safely 

While it’s fairly easy to calculate the costs of repairing, upgrading or replacing components in your IT set up [see below: “Maintenance costs add up”], it’s harder to put a value on the data you own.

“Businesses rely so heavily on databases, so it’s understandable you’d be worried about moving them,” Watts acknowledges, “An expert service provider can help transfer accounts, HR and customer records safely and securely – the upgrade decision could include looking at server technology or Cloud-based tools to support and manage the business.”

Adding to the woes of outdated technology are security issues: “If you’re still using Windows XP you really need to upgrade,” advises Watts. “As of April this year technical support and security updates for XP from Microsoft ended, so your laptop or PC is far more vulnerable to malicious attacks.”

SEE ALSO:

Slow machines cost time and productivity 

Older PCs not only cost more to maintain, their performance also diminishes as they age. 

Consider recording the time lost to PCs taking forever to start-up, running slow or not working at all: “That’s a lot of lost productivity,” notes Watts. “If you value your employees you want to provide them with efficient tools. Investing in new technology shows that you value their contribution – and they’ll respect that.”

Can you work three times faster?

If you like spending time making a nice cup of tea or coffee while you wait for your computer to wake up you might want to update your schedule. 

According to system performance benchmarks from Intel the latest Intel processor-based systems running Windows 8.1 Pro typically start-up within a handful of seconds – and when you’re hard at work running your business with them, they’ll run everyday computing processes more than three times faster than a four-year-old system.

Latest devices are fast and ultra-portable

“Start-up time and battery life are especially important for road warriors,” says Watts.

“You don’t want to wait so you can enter an order, start a presentation or check inventory. Devices with fourth generation Intel processors also work for up to 10 hours on battery power – a big advantage over the 2.5 hours of older PCs – and include management tools specifically for businesses.

“We’re running our personal and business lives on them, so it helps that notebooks are lighter (some less than a kilo), thinner and offer powerful multi-tasking. On average they cost $200 less than PCs four years ago, so over time the cost to replace rather than repair becomes a lot more attractive.”

Maintenance costs add up 

All machines need some maintenance but as a machine ages it can break down more often and cost more to repair.

The Techaisle May 2013 whitepaper, “Small Business PC Refresh Study”, reviewed direct and indirect costs of maintaining PCs. The research found:

  1. Direct maintenance costs (repairs and upgrades) – jump more than 33 per cent for older PCs. (Average yearly costs for a PC less than four years old: US$324 to repair and US$95 to upgrade; costs for a PC more than four years old: US$427 to repair and US$134 to upgrade.)
  2. Lost productivity costs (downtime) – double from an average of 21 hours a year of lost work time on a newer PC to 42 hours a year for an older PC.

Did you know?

36% of small businesses use PCs that are four+ years old
Source: Techaisle June 2013 whitepaper, “The Ageing PC Effect – Exposing Financial Impact for Small Business.” 

42 lost work hours on average every year due to an old PC needing repairs
Souce: Techaisle May 2013 white paper, “Small Business PC Refresh Study” 

Older PCs might handle up to 5 applications simultaneously vs newer PCs that easily run 8 applications simultaneously 
Source: Techaisle May 2013 white paper, “Small Business PC Refresh Study” 

Case study: Brightstar

After a successful stint at a big software firm, Jon Yeo set up Brightstar in 2003 to coach businesses on using technology to improve their lives. More recently his passion for ‘ideas worth sharing’ also motivated him to become the licensee and curator for TedxMelbourne.

His studies in information management and organisational behaviour serve him well to help clients embrace more rewarding and productive ways of working: “They often don’t have a technology problem – they know they need it – they have a people and process problem,” he explains. “They aren’t making the most of what is available.” 

And he’s adamant that old technology is demotivating: “Old systems are slow, inaccessible and unresponsive compared to today’s technology. If you’re not thinking about upgrading now you’re making it much harder to compete at all in the next two to three years.”

Yeo suggests that if you’ve accepted your old systems need replacing then you know you have to transfer your valuable business data somewhere. So why not make it easier and faster to access and manage?

“Think about what you really need to convert across – it might not be so complex. Cloud services, ultraportable laptops, mobile devices and integrated communications help us make greater use of our information,” he explains.

“I now have a very small laptop that weighs less than a kilogram and does everything and more that my old desktop and laptop could do combined, faster. Because I’m on the road a lot, I have seven to eight hours of battery time on my new machine versus two hours maximum on my old laptop – there is no competition. 

“I also have a stylus-based tablet so I can take client notes once and they’re stored in the Cloud. I used to have a heavy laptop, a paper compendium and my briefcase full of paperwork – I still smile when I think about hauling it all through airport security.”

Find the right devices for the job

In three simple steps find out the ideal technology mix for your business – and how much your older computers are really costing you: http://smb.intel.com.au/start

 

Call into PC Pitstop today and discuss the best upgrade option for you and your budget!

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Your Winning Team

We work hard to hone our skills for you – THE CUSTOMER – and we’ve been rewarded for it!

Keep providing feedback of the services you receive at PC Pitstop. Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or complete the Feedback Survey to WIN a FREE midweek escape at The Observatory hotel in Port Macquarie!

We hear you – and it keeps us WINNING FOR YOU!

  • Employer of Choice

  • Young Entrepreneur 18-35yrs

  • Excellence in Small Business

  • Best Employer for Training & Support

  • Embracing Technology

  • Environmentally Sustainable

         AWARDLOGOS          

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Resources

 


  •         Sign up to the e-newsletter – genuine helpful advice and featured success stories
  •         Subscribe to the blog –your weekly dose of IT tips, tricks, news and a freebie or two of course
  •         Get FREE downloads – top free programs for various users, plus reminder posters for the family or workmates
  •         Attend exciting events – tailored to client needs and delivered by experts across a range of industries, plus enter our Technology Awards

 

  •          Huge range of computers, components, peripherals and accessories – FREE shipping for Australian orders over $500.
  •         Step by step downloadable e-Books

-          General Computing for Beginners

-          Working with Word 2007 (Part 1)

-          Working with Word 2007 (Part 2)

-          Working with Photos

-          Introduction to the Internet

-          Introduction to Skype

-          Introduction to Facebook

-          Facebook for Business Basics

-          Excel for Beginners

-          Email for Beginners

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Keyboard Shortcuts for the Modern User

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Want more?

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PC Pitstop iphone and smartphone repairs

PC Pitstop iPhone Repairs    Smart Device Repairs

Dropped or damaged your

smart device - iPhone, iPad
or Samsung Device? 
Most repairs same day!

Get a quote >>   |   Learn More >>

 

PC Pitstop Computer Repairs

PC Pitstop Workshop Repairs   Workshop Repairs


We locate the issues & 

determine the best way
to fix them. Most repairs
completed within 24 hours

 Get a quote >>   |   Learn More >>

 

PC Pitstop Computer Tune-ups 

PC Pitstop Computer Tune Ups   Computer Tuneups


Over time you will notice your 

computer slowing down. Time
to book your computer for its
yearly service and tuneup.

 Get a quote >>   |   Learn More >>

 

 PC Pitstop Business Support

PC Pitstop Business Support   Business Support


PC Pitstop provide reliable

small business solutions so
you can focus on delivering
exceptional customer service!

Get a quote >>   |   Learn More >>

 PC Pitstop Virus and Spyware Removal

PC Pitstop Virus & Spyware Removal  Virus & Spyware removal


Most computers are home
to hundreds of viruses and 
information stealing bugs.
Stay protected & up to date.

Get a quote >>   |   Learn More >>

 PC Pitstop Home and Business Onsite Support

PC Pitstop onsite Home and Business Support    Onsite Support


PC Pitstop can provide you
with onsite assistance in your
home or office at time that suits
you. Most areas only $99/hour

Get a quote >>   |   Learn More >>

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PC Pitstop Computer Manual & Service Planner :: Making IT Easy for YOU

manual-planner

We are so excited to finally have our PC Pitstop Computer Manual & Service Planner in store for everyone who receives any service from PC Pitstop! So many of you have been wanting something like this and it will definately make life easier for a lot of businesses and families! We've been working on this handy guide for 12mths and it's jammed packed with over 30years experience in computer repairs, computer builds and everything in between.

It features an entire section dedicated to Customer Care Guides - 22 simple 'How-To' guides for navigating your computer, your devices and the internet. The Preventative Maintainence Schedule at the back of the booklet details exactly what service is recommended for your computer at various points in it's life and can even be stamp certified that you were looked after by a PC Pitstop Trained Technician.

We love providing extra value and this Manual is the perfect tech-education and tracking tool for all our customers!

Pick yours up after your next service today.

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Why You Would Need a Data Transfer or Recovery?

A Data Transfer may be necessary for a number of reasons.

PC Pitstop can transfer your data (documents, pictures, music) but not programs (software, downloads, etc). Your original installation media is required to install programs on another computer. PC Pitstop, by law, cannot install counterfeit software.

What types of transfer are there?

  1. Computer to computer – e.g. your computer failed and you’d like your information transferred onto a new computer.
  2. Computer to external hard drive – e.g. you are giving away an old computer and want the info off that computer for safe keeping.

If you request data transfer to an external drive you may have to follow correct steps to restore this information to a workable state on your computer if you choose to do so down the track, i.e. importing emails, address books, music, pictures and documents to their right location. (PC Pitstop also provides this service if required.)

Data Recovery is the process of retrieving your important files from faulty equipment. It may be necessary if you don’t have a working backup of your files. PC Pitstop provide a range of recovery solutions from small devices such as USB’s, computers and through to large Servers.

Things you should know about Data Recovery:

  1. Data recovery can take anywhere from one day to 2 weeks to complete depending on the severity and size.
  2. PC Pitstop can recover your information to another computer, to an external hard drive or other device of your choosing as long as the chosen device has the capacity and stability to handle the information.
  3. Once recovered your information may appear in an unfamiliar order. While every effort is taken to replicate the original file structure, in some cases this is simply not possible due to no prior knowledge of the original setup. We work in consultation with you to ensure this process is as smooth as possible.
  4. In some cases, the recovery process may need to be handled by a third party Forensic provider. PC Pitstop is in partnership with some of the best data recovery companies in the world. Please contact your nearest PC Pitstop for more information.
  5. Depending on the severity of the damaged device recovery may not even be an option.

Overall, Data Recovery should be seen as the last option because ultimately prevention far outweighs cure!

Small Office & Home
ACRONIS TRUE IMAGE BACKUP SOFTWARE
BUY ONLINE: www.pcpitstop.net.au

  •       Easy to use interface
  •       Scheduled automatic backups
  •       Peace of mind security

 

  •       Enterprise backup software
  •       Backup individual workstations
  •       Server backup

SMEs
NORTON BACKUP EXEC SOFTWARE
BUY ONLINE:www.pcpitstop.net.au

+ PC Pitstop Secure Online Backup – ASK US IN-STORE

 

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PC Pitstop Speciality Lessons

Stop banging your head on the desk trying to figure that pesky computer problem and ask for a Speciality Lesson from your PC Pitstop Trained Technician.

These 1hr in-store, one-on-one lessons can cover many topics that may be troubling you, such as:

  1. Basic Computer Use – start-up, shut-down, navigation, etc.
  2. Internet Use – effective searching, basic facebook, etc.
  3. Photo Filing – uploading from cards or devices, sorting and basic editing
  4. Windows 8 Use – introduction to the metro interface
  5. iPad Use – how to use your device, apps, etc.


Make the best use of your time and come with a prepared list of questions. Your Technician will answer as many of them as possible and show you how...and show you again! BOOK A LESSON TODAY.

 


 

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Doomsday for XP :: You could be under attack right now!

4 dys until we say Rest in Peace XP.

Are you ready for this?

"Microsoft first said it was planning to end support for Windows XP in 2007. It has since been warning consumers and businesses an upgrade is necessary to keep their computers from being run over by a train of malicious software, or malware."

READ MORE >>> http://www.smh.com.au/it-pro/business-it/doomsday-approaches-for-windows-xp-users-20140319-hvkdg.html

Windows-XP-End

If you answer yes to any of the following questions, give us a call on 65 841 551, and as each situation has different variables we'll assess each accordingly and get your SORTED!:

Arrow-Right-iconDo you run any specialised software or hardware that only runs on XP?

Arrow-Right-iconDo you run software that needs a 32Bit operating system?

Arrow-Right-iconDo you run a business and share files or printers between any Windows XP based computers?

Arrow-Right-iconDo you run a business with new versions of Windows and Windows XP?

Arrow-Right-iconAre you confused about what operating system is best for you?

POINTS TO NOTE:

- Unfortunately, going from Windows XP to Windows 7 and above is not just a simple upgrade. There are just too many differences between the versions of Windows.

- A full migration of all your information needs to take place and you may need to purchase newer versions of software to compliment your computer (i.e Microsoft Office). All you programs and settings will be lost in the migration and will have to be setup manually again. It is a big job, but something the team here at PC Pitstop do every day. Our team are well equipped and will plan and work through with you to make the migration as smooth as possible.

- Your printer or a piece of hardware may also be too old to run the newer version of Windows and an additional investment may need to be made there too. We must assess each situation on a case-by-case basis.

- Additionally, our team can even come to your premises and spend the time to set everything up just the way you like it. We also go as far as offering one on one lessons to help you feel comfortable with your new system. ($85/hour instore, $99/hour at your premises)

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The Importance of Backing Up

Backing up is crucial. Backing up at the basic level involves the act of copying all your important files to a separate external device that can easily be taken off site with you each day for security measures in business or easily accessible during an evacuation for home users, keeping precious data and memories safe and saving you time, money and tears.

There are a several different backup types and just as many different ways to backup. We will run you through some of the most common. If you are unsure of which backup type you need, speak to one of PC Pitstop’s Trained Technicians for the best solution in your environment.

Basic Data Backup: The basic data backup is the process of backing up the data the program made, not the program or the programs settings. An example here would be backing up a Word or Excel Document but not Microsoft Word or Microsoft Excel itself.

USB-backup BackUp-computer-support-port-macquarie backuphdd

How to do a basic data backup:

  1. Insert/plug-in your External Hard Drive (or Flash Memory Drive)
  2. Go to the folder or location of the files you want to backup
  3. To select all the files in that location, use your keyboard to press [CTRL] + [A] (Press Ctrl key then while still holding Ctrl key, press the A Key)
  4. You will now notice all the files in the folder are highlighted, this is telling the computer that you have selected these files and you want to do something with them
  5. Now use your ‘right’ mouse button and click on one of the highlighted files
  6. You will now see a little menu appear, run the mouse over the ‘Send To’ item then click on ‘Backup Disk’ or (E:) disk or similar (Depending on the number of external devices you have running, your hard drive will be assigned a letter to identify it)
  7. Your files will now copy/backup to the external device.

It’s a good idea to always have a copy of your files on at least one another device. Don’t make the mistake of copying your files to an external device then deleting them off your computer.

Remember: Backups can also fail. If you are worried about your computer clogging up with too many files, consider a Hard Drive upgrade – You will keep everything the way it is setup, but with a bigger storage capacity for future storage.

System State backup: The System State backup allows you to make a complete backup of your whole computer – operating system, programs, settings, data, email: the lot. This is great way to recover your system if the Hard Drive fails or you get a particularly nasty virus. The system state backup is only available on Windows 7 and above. For anything else, you will need a separate program like Acronis True Image to complete the task. A great feature of Acronis True Image is the ability to do a backup to dissimilar hardware, very handy when you have a motherboard failure where normally it would require reinstall every program, all your data and settings, even if you have done a system state backup.

Remember: Your data security is only as good as your last backup and backups can and do fail. There is a saying in the IT trade: You haven’t backed up until you have done the backup three times, and one of the backups is stored offsite.

SMEs
NORTON BACKUP EXEC SOFTWARE
BUY ONLINE: www.pcpitstop.net.au

  •         Enterprise backup software
  •         Backup individual workstations
  •         Server backup

Small Office & Home
ACRONIS TRUE IMAGE BACKUP SOFTWARE
BUY ONLINE: www.pcpitstop.net.au

  •         Easy to use interface
  •         Scheduled automatic backups
  •         Peace of mind security

 

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Windows-XP-End

Avoid Virsues from End of XP Support :: Upgrade Now!

"On April 8 2014, almost thirteen years after it was first released, Windows  XP will finally breathe its last breath and die — officially, anyway. From that date, Microsoft will no longer support the inveterate Operating System, meaning instability bugs and security vulnerabilities will go forever unpatched.

With Windows XP’s desktop market share still around 30%, and many enterprises still months or years away from upgrading to Windows 7/8, these unsupported and insecure machines represent a serious risk to the health and security of the internet and other high-tech infrastructure. If just a single vulnerability is found after April 8, it will never be fixed. There’s no telling what damage cybercriminals might sow with such an exploit.

It’s important to note that the Windows XP EOL/EOS (end of life/end of support) has been a long time coming. We’ve known since June 2008 that Microsoft would withdraw paid assisted support, security updates, and non-security hotfixes for Windows XP on April 2014. There will also be no further updates to online technical documentation. While this is obviously an issue from a security perspective, the larger issue is compliance — if you manage personal data (which is basically every big company), there are industry and federal security regulations (PCI, Sarbanes-Oxley, HIPAA, etc.) that you need to comply with. Using a non-supported operating system, and thus dangerously exposing your client database to hackers, is a compliance no-no."
Exert from ExtremeTech Blog.

If you answer yes to any of the following questions, give us a call on 65 841 551, and as each situation has different variables we'll assess each accordingly and get your SORTED!:

Arrow-Right-iconDo you run any specialised software or hardware that only runs on XP?

Arrow-Right-iconDo you run software that needs a 32Bit operating system?

Arrow-Right-iconDo you run a business and share files or printers between any Windows XP based computers?

Arrow-Right-iconDo you run a business with new versions of Windows and Windows XP?

Arrow-Right-iconAre you confused about what operating system is best for you?

POINTS TO NOTE:

- Unfortunately, going from Windows XP to Windows 7 and above is not just a simple upgrade. There are just too many differences between the versions of Windows.

- A full migration of all your information needs to take place and you may need to purchase newer versions of software to compliment your computer (i.e Microsoft Office). All you programs and settings will be lost in the migration and will have to be setup manually again. It is a big job, but something the team here at PC Pitstop do every day. Our team are well equipped and will plan and work through with you to make the migration as smooth as possible.

- Your printer or a piece of hardware may also be too old to run the newer version of Windows and an additional investment may need to be made there too. We must assess each situation on a case-by-case basis.

- Additionally, our team can even come to your premises and spend the time to set everything up just the way you like it. We also go as far as offering one on one lessons to help you feel comfortable with your new system. ($85/hour instore, $99/hour at your premises)

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1onsite

Benefits of Onsite Service

Onsite computer support is a premium service that gives you access to PC Pitstop Trained Technicians in your home or workplace. Many businesses only discover the real value of onsite computer support after they have experienced a major IT breakdown or disaster. However, more often than not, these IT issues can be prevented or at least minimised through regular servicing, regular maintenance and the right infrastructure and planning in place.

Convenience: In some situations it can be inconvenient or unpractical to disconnect all the cables of your computer and bring it in store for repair. With onsite computer support, a professional can visit you at home or at your workplace, usually within 24hrs of your request.

Better Knowledge of your Systems: Onsite support, especially at business visits, gives PC Pitstop Trained Technicians better access to your entire system – how it is set up, how it works, its inefficiencies and also how the users (the workers) interact with the system. This enables a more complete assessment of the businesses needs and allows for smoother integration, upgrades, and training or maintenance schedules.

Onsite Service is best for the following situations:

  • Installation of a new modem or setting up a wireless router
  • Setting up a home/business network, sharing printers and sharing files
  • Troubleshooting faults that are environment related
  • New computer setup - Help setting everything up, just the way you like it
  • One on one Lessons - at your computer, in your own time
  • Setting up backup systems
  • Fault finding specific internet problems
  • Scheduled maintenance on business servers and workstations

*Pickup and Drop off - For a fee, a trained technician will pickup your machine - take it to the workshop, repair, then deliver it back to you and set it up again.

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PC Pitstop Observatory Overnight Escape Package 930x257px

We have 4 Overnight Escape Packages to give away! Stay at Port Macquarie's best address - The Observatory.

Be our VIP guest - be pampered with award winning Cassegrain wine and chocolates on arrival.

Be spoilt - relax, unwind and enjoy the best of Port Macquarie has to offer!

Courtesy of the team here at PC Pitstop for completing your customer experience survey >>> HERE <<<

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Uncollected Goods

What are Uncollected Goods?

Where goods left for repair or other treatment in the course of business with PC Pitstop, have not been collected for a period of time, or are not paid for, PC Pitstop will make every effort to contact you. We will then follow the procedures set down by the Uncollected Goods Act.

Disposal Procedures and Notification

Customers with uncollected goods remaining will be contacted verbally and or via written notice for up to 6mths before disposal or court order depending on value of item.

Customer Notice

Items not collected within 7 days of notice of completion will incur a $2 a day storage fee additional to the original worked billed.
This fee is to cover storage space of your uncollected items.

*If, at any stage, you are unable to collect goods within 3-7 days of notice for genuine reasons, please contact your nearest PC Pitstop and we will be happy to discuss your options.     

 

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So good I had to share :: 10 Ways to be Computer Literate


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So Justin James from TechRepublic says there are 10 Things you Have to Know to be Computer Literate. Of course there is so much to know and it depends on what your use of the computer is actually for that determines your capabilities, but this little list is pretty handy for general users.

 

1: Search engines

Using a search engine is more than typing in the address, putting a couple of keywords into the big text box, clicking Search, and choosing the first result. While that may work, it won't give you the best results much of the time. Learning the advanced search, Boolean operators, and how to discern good results from bad results goes a long way toward enabling you to use a computer as a powerful research tool.

HOW TO BEST USE GOOGLE: http://searchengineland.com/guide/how-to-use-google-to-search

 

2: Word processing

Word processing is one of the oldest uses for a computer. And it continues to be extremely important, even though in many ways its functions have been put into other applications. (For example, people may write more emails than documents, but the task is nearly identical.) It is tough to claim to be computer literate if the basic functions of word processing -- like spell check, table creation, and working with headers -- are outside your capabilities.

HOW BEST TO USE WORD: http://office.microsoft.com/en-au/word/

 

3: Spreadsheets

Spreadsheets were the killer application that got a lot of people willing to pony up big bucks for a PC in the early 1980s. Spreadsheets offer incredibly powerful analysis possibilities... if you know how to use them for more than storing the holiday card address list. (Okay, I use Excel for that too.) Being able to use formulas, references, and macros can turn a "grid of numbers" into actionable information in the hands of the right person.

HOW BEST TO USE EXCEL: http://spreadsheets.about.com/od/excel101/a/Excel_beg_guide.htm

 

4: Browser basics

It is almost painful to watch some "computer savvy" people operate a Web browser. The most obvious goof is going to a search engine to type in the address of the site they want to go to. But folks are unaware of a lot of other things they do that make the Internet more difficult than it needs to be. Mastering techniques like opening links in new windows, using bookmarks, editing URLs to perform navigation, clearing the browser cache, and understanding common error messages will give you access to a world of unlimited information instead of keeping you stuck with only what Web site designers make obvious.

HOW BEST TO USE YOUR BROWSER: http://www.getconnectedtoday.com/getconnected/browser

TIP: PC Pitstop recommends the use of Google Chrome

 

5: Virus/malware scanning

Much of typical computer maintenance is automated or unneeded at this point, but it is still essential to understand how to check a system for nasty bugs, spyware, and other malicious applications. While the scanning tools come with real-time monitors, something can still slip onto the system before the scanner has the right filter for it. So it's critical to know how to trigger a manual virus/malware scan, as well as how to use alternative systems, spot signs of an infection, and other similar tasks.

>>> PC PITSTOP’S GUIDE TO AVOIDING VIRUSES & SCAMS <<<

 

6: Common keyboard commands

If you do not know how to copy/paste without a mouse, you are not computer literate. Sorry! Every operating system has some universal keyboard commands, and while knowing them won't add 30 minutes back into your day, it will take a lot of the "friction" out of using a computer. Learning these commands is more a matter of routine than anything else; a short tutorial done once a day for a week will probably be enough to put you in the habit, and it will make you a happier user.

HOW BEST TO USE YOUR KEYBOARD SHORTCUTS: http://lifehacker.com/5836288/six-keyboard-shortcuts-every-computer-user-should-know

 

7: Basic hardware terminology

It is tough to have someone help you with a problem when you tell them that your "hard drive" is unplugged, when you really mean "the computer." There are a number of common hardware misunderstandings out there, and while some are understandable (for instance, confusing a NIC with a modem -- the cables look similar and they serve the same purpose, networking), knowing basic hardware terminology is a must-have skill to be a savvy user.

>>> PC PITSTOP’S COMPUTING ACROYNMS <<<

 

8: Simple networking diagnosis

Networking problems create the most common trouble with most computers. While you don't need to be able to program a Cisco router, you should know how to:

   - Determine your IP address
   - Verify physical connectivity to the network
   - Check that you have a logical connection to the network
   - Find out what path network traffic takes to get to its destination
   - Translate from DNS names to IP addresses

HOW BEST TO DIAGNOSE YOUR NETWORK: http://www.wikihow.com/Find-the-IP-Address-of-Your-PC

TIP: PC Pitstop is here to help with all yur networking issues. Call to book an onsite today: 65841551.

9: How to hook it up

Despite the color coding of connections and the fact that most cords can be plugged into only one hole, tons of people still can't hook up a computer. It is tough to claim to be computer literate if you can't even get it hooked up and turned on without some help.

>>> PC PITSTOP’S DEKSTOP CONNECTION GUIDE <<<

 

10: Security/privacy 101

It is a dangerous world out there! You absolutely must know how to protect yourself from attackers on the Internet and keep your personal data private. Everything from knowing to check a link before you click it to verifying that encryption is being used to transmit sensitive data to researching sites before giving them your personal data are all critical skills for the modern computer user. If you do not know how to keep yourself safe, you need to learn how.

HOW BEST TO SECURE YOUR PRIVACY ONLINE: http://www.staysmartonline.gov.au/home_users/protect_yourself2/protect_your_identity

 

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Make a Donation

Donate to Help Preserve Herons Creek History

Herons Creek, the sprawling township that once appeared a sleepy hollow, is returning to its former glory as a significant area in Australia’s pioneer timber cutting industry.

Times have changed and the time is now to show Herons Creek for the vibrant and diverse destination that it is!
With the support of the Kendall Heritage Society, The Herons Creek Community Group are establishing a self-drive Heritage and Tourist Trail throughout the district, displaying stories of early pioneers and landmarks of significance, tourist sites and local businesses for locals and visitors alike to enjoy.

The Trail gives Herons Creek a public identity that, in turn, will promote growth in tourism, accommodation and business activity in the district. It will help to educate local primary school students, providing an appreciation of past residents and their stories. Most importantly, the Trail will boost pride in a township which had all but lost its sense of community and spirit of connectedness.

That is why we need your support - individuals and businesses alike. It is imperative that we be able to move forward with the various stages of the trail – most especially long-lasting, safe and informative signage.
ALL OUR GENEROUS SPONSORS WILL HAVE THEIR LOGO/NAME APPEAR ON ONE OF OUR TRAILS SIGNS, GUARANTEED TO REMAIN IN SITU FOR 5YEARS, AS WELL AS ON OUR SPONSORS PAGE AND FACEBOOK PAGE. 

If you share our aim to protect Australia’s pioneering villages and people, then it is vital that you support our ongoing work on the Herons Creek Heritage and Tourist Trail. Please give your gift today.

sEND A CHEQUE OR MONEY ORDER

To: Herons Creek Heritage & Community Chapel
PO Box 292
Lake Cathie
2445

MAKE A DONATION VIA BANK TRANSFER

HCHCC
BSB: 704 922
ACC: 10000081
(or) into this account at any Westpac Branch.

MAKE A CASH DONATION IN PERSON

Directly to Martin Parish at the Herons Creek Chapel,
2nd Sunday of each month,
Blackbutt Rd, Herons Creek.

signonsign-herons-creek-heritage-trail
1 COMPLETED SIGN ALONG THE TRAIL COSTS $1,000!
Any contribution you can make is greatly appreciated.
GET YOUR LOGO/NAME ON A SIGN &
ON OUR SITE & be seen

 - Affordable advertising for your business
whilst contributing to a valuable community initiative.

 - Exposure to thousands of tourists and
locals alike for the lifetime of the sign.

 - Exposure to thousands of visitors
through our website and facebook.

 

 

Specific signs may be reserved if not already allocated. See all signs on the Trail pages or CALL Martin Parish on: 0411 426 427

DONATIONS SO FAR = $1500


>>> Read more about the Herons Creek Heritage & Tourist Trail HERE <<<

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