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Subscribe to this list via RSS Blog posts tagged in computer repairs

 

We live in an age of the high-powered long-life battery-powered portable device. But it seems that the limitations of the nickel-based batteries that were prevalent in the early '90s still apply to the more modern lithium ion and lithium polymer technologies we use today.

Battery technology may not have changed much in the last couple decades, but common knowledge is even worse.

Here are the most common battery myths we hear at PC Pitstop Port Macquarie.

Myth #1: Leaving your devices plugged in will "overcharge" them

FALSE. Most chargers are smart enough to momentarily stop charging once the device is fully charged. Manufacturers want their batteries to last as long as possible and therefore go to long lengths to design and employ very smart charging systems that even cycle the batteries to make them last longer. 

Leaving the device plugged in like this every single night can have an impact on the lifespan of the battery, but the act of leaving it plugged in isn't as damaging as some people make it out to be.

Manufacturers do recommend you "exercise" the battery every month or so by letting it fully drain before charging it back up again - but really thats about it.

 

Myth #2: You should always let the battery drain completely before recharging

FALSE. Today's Batteries never truly fully discharge. Even when you see 0/Zero percent or evern dead, your laptop or smartphone's battery would still be sitting around 5-10 percent charge. This is why when you press the button to turn it on you still get the message to charge the battery.

If you choose to follow the myth anyway and allow your device to go "dead" everyday, it will reduce the batteries effectiveness over time.

So: top off charge more often to prolong the battery life of your electronics, and stop letting your laptop or smartphone die every day.

Myth #3: Always fully charge your device before its first use

FALSE. But to be fair - it doesn't really matter or hurt anything to fully charge your device's battery before you use it, and it doent't hurt anything either if you miss this step.

So why do manufacturers sometimes tell you to do it? Fully charging the battery before using a device is to kick-start what's known as a "calibration process." This helps the device learn how the individual battery behaves (pretty smart!). Most batteries are self-calibrating, so it's still an unnecessary step.

Myth #4: Store your batteries in the refrigerator

FALSE. DO NOT STORE YOUR BATTERIES IN THE REFRIGERATOR OR FREEZER. This is not only bad but dangerous. Extreme temperatures - hot or cold and especially for long periods of time - are not good for any type of battery.

Remember, a battery is a collection of chemicals that store energy. Doing something that upsets those chemicals will have dangerous consequences.

To maximize shelf life, Energizer suggests storing "batteries at normal room temperatures (20 degrees C to 25 degrees C) with moderate humidity levels (35 to 65 percent RH)." This should provide a shelf life of five to 10 years for your standard, cylindrical alkaline cells and 10 to 15 years for cylindrical lithium batteries.

Interesting fact: if you're wondering why your smartphone battery isn't performing as well after just a year or two, that's because the more you use a battery, the less efficient it becomes - batteries have a limit to the amount of times they can be charged (refered to as charging cycles). This charging cycles vary from battery to battery.

 

Battery prices have come down and down over the past 24 months. A laptop battery that used to cost $220 is now arount the $95 mark.

PC Pitstop recommends you replace your laptop battery every 24 - 36 months depending on use to get the best possible use out of it.

Our team order in your replacement (or additional if you want extended use - think airport or long haul flight) and have it delivered to the store usually within 24 - 36 hours.

We wish we could keep in store every battery from every model of device ever manufactured - but to keep the prices low and stock fresh - we order in overnight.

Need a new battery for your device? Drop into the store and the team will identify and quote you on spot -
10 Bellbowrie Street Port Macquarie - Phone - 02 65 841 551.

 

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Everything You Wanted to Know About Hard Disk Drives

What does a hard drive do?
Information storage is the hard drive’s main responsibility. Think the electronic version of the old office filing cabinet. Everything you keep on your computer is on a hard drive. Not just documents, emails, contacts, favorites pictures, music and videos. Your programs, your preferences, your printers, your settings, even your operating system—they’re all stored on your computer’s hard drive.

If your hard drive is damaged or fails, you can lose it all. This is the sad truth and unfortunately we still see this 10+ times per week. Which is why most smart people have a backup system. They get another hard drive and copy all their important files onto that.

 

How big of a hard drive do you need?
Everything that can be saved on a hard drive is measured in terms of its size. Text is very small, pictures are larger, music is even bigger, and video is the biggest of them all.

A hard drive is like a scale. It doesn’t know the difference between things that are on it; it only knows their size. But instead of kilograms, a hard drive measures things in terms of megabytes (MB), gigabytes (GB) and terabytes (TB.)

Roughly speaking, a megabyte is 1 million bytes, a gigabyte is 1 billion bytes, and a terabyte is 1 trillion bytes.

What does this mean for you?

If you need to transfer files between computers or a drive to back up just some of your files, you can get by with a smaller drive (such as a 500GB External Hard Drive).

If you want to back up your entire computer, or even several computers, or if you store a lot of video and audio files, you’ll want a larger drive (such as a 1TB or larger Network Attached Storeage System - NAS for short).

 

Will your drive work with a PC or a Mac?
Most Hard Drives PC Pitstop sell works with either a PC or a Mac. Some drives are already formatted to work with one or the other. But any drive can be reformatted to work with either type of computer.

IMPORTANT: If you reformat a drive, every single file on that drive is erased. So make sure you copy your files somewhere safe before you reformat.

It’s more difficult to use the same drive on both a PC and a Mac. The short answer is, they’re not really compatible. The more detailed answer is that, in a few specific circumstances, you can do a few specific things. 

What are the different types of hard drive connections?
There are four basic ways to connect your hard drive to your computer:

USB
This is the most common connection type. There’s no set-up at all. Just plug it in. The computer recognises the drive, and you’re able to read and save files almost instantly.

FireWire
Plug-and-play like USB, Firewire 800 is significantly faster, making it popular with those transferring video files.

SATA
This is the standard connection for internal hard drives. Offers the highest file transfer speeds of any format.

eSATA
A less common, high-performance connection most commonly found in PCs. An eSATA connection performs at speeds that most closely resemble an internal drive.

 

How important is hard drive speed?
When you start your computer, open a file, listen to a song, or do just about anything else, you use your hard drive. The discs inside the drive spin. The faster they spin, the more quickly your computer can find the file you want.

So a drive rated at 7,200 rpm will be faster than one rated at 5,400 rpm. What that means for your day-to-day use will vary. With external drives, you’ll hardly notice a difference. With internal drives, the difference will be slight with smaller files and applications, but will be obvious with larger files and applications - and all of this adds up.

Should you choose internal or external?
An internal drive provides built-in storage at top speeds. An external drive gives you greater flexibility and expanded storage whenever you need it.

Each choice has its benefits and drawbacks.

Internal drives have to be physically installed and configured by a PC Pitstop Trained Technician opening up your computer. But your files and programs are stored directly on your computer; they’re always there whenever you need them.

External drives are connected to your computer via plug-in cables. This lets you take files with you, transfer them to other computers, or instantly add storage to your computer or network without too many technical hurdles.

 

How much can I store?

Here are some averages to give an idea of what you can store on which size drive.

  Digital Music (MP3) Digital Photo's (JPG) Digital Video's (MP4)
500Gb 25,000 Songs 160,000 Photo's 500 Hours
1000Gb (1Tb) 50,000 Songs 320,000 Photo's 1000 Hours
2000Gb (2Tb) 100,000 Songs 640,000 Photo's 2000 Hours

 

 

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Posted by on in Repairs

 

Why do computers slow down?

A question that we get asked all the time here at PC Pitstop is why computers get slower over time. This can start to happen within a year after you get a new PC, but usually it happens in just a few short months.

Since we all use our computers for a whole range of different tasks and activities, there isn’t one single reason that pinpoints why this happens.

The thing is, when you first get a new computer and boot it up it works lightning fast. That’s because it doesn’t have anything on it except the bare bones operating system. 

Regardless of whether you have a PC or Mac, over time as you download files, install software, add printers and surf the Internet etc, your computer gets bloated with files that hog system resources.

In addition, there are many other things that contribute to a slowdown. Here is the most common issues we find:

1. Hard Drive Corruption

The hard drive is the electronic equivalent of the old office filing cabinet. It's really is an amazing piece of technology that has helped propelled our world forward into the information age. A typical computer can hold anywhere from 150,000 - 300,000 high quality photographs or over a million documents or books.

All of this information is tightly packed ingeniously onto a disk and into a tiny enclosure, which looks suprisingly similar to that of the old record player. The information is stored in magnetic form on top of the disk and this is where the complexity starts to become its own undoing.

The problem is, corruption can occur from power surges (power spikes), brown outs (power dips), static electricity (from carpet, clothes and other fabrics), solar flares, cosmic radiation, vibration, bumps, knocks, computer viruses, software errors and even the layer on the magnetic disk changing over time.

 

2. RAM

Not having enough RAM is like not having a big enough table to work on. You can only have so many items on the table before it get clutted and full. The computer does its best to keep going without crashing - moving things around - but to do so - it slows down even further. Solution - the more RAM the better! RAM is cheap these days and the more you got - the more the computer will be able to use as a super fast temporary storage place.

 3. Spyware, Viruses and Unnecessary Software

These programs all need attention - they run in the background and all want to steal a little bit of time from the CPU/Processor (Think information pump).
This all stacks on top of each other and adds up very quickly. Typically we remove 500+ pieces of spyware and virus related programs on EVERY computer we service (our record is over 20,000!). PC Pitstop have an award winning and unique 5 stage process that removes all spyware, viruses and nasties that even the best AntiVirus protection leaves behind.

4. System and Software Updates

If you are updating your software regularly, this will take up space and more system resources - contributing to the slow down even further. Interestingly enough, if you were to wipe the computer in year 3 and put all the original software back on - it would be as fast as the day you brought it. However this is not exactly secure or feasible way to run your computer. Updates are mostly security and bug fixes that go a long way to protect your computer.

 

5. Mechanical Hard Drives Slow Down With Age

If you have a standard hard drive (not SSD) your hard drive will slow down and fail over time. Being mechanical - this is the nature of their design and cannot be avoided without upgrading to a Solid State Hard Drive (SSD). Solid state hard drives are reasonably new and more expensive than their mechanical counterparts but wow - they work really really fast. I MEAN REALLY REALLY REALLY FAST. For the single most impressive upgrade you can do for your computer - get a SSD Hard Drive. You will love the difference and never look back.

Now I have painted a picture of why computers slow down - how do you fix a slow computer?

Easy - just like your car goes in for a 10,000Km service - your computer also needs regular tuning up as well. For power users and businesses - minimum every 6 months and for the rest of us - every 12 months. This is what the big department stores will not and do not want to tell you. It is in their best interest for you to get annoyed with your computer to the point of frustration within 18 months - that you go out and buy another one.

 

A tuneup finds and fixes problems, spots bigger problems (before they occur and cost you more time and money), removes virus and spyware infections, scans and repairs your hard disk, installs necessary security updates and is also a perfect time for you to engage a PC Pitstop Trained Technician to ask any questions that have been niggeling at you or to fix other issues that you have been putting off.

Your computer is an investment - and for most of us - a very important tool we use every day. It pays to be proactive with your investments - instead of waiting for the day when everything grinds to a halt and you have lost some or all of your important data. Unfortunately we still see this every day.

SO - drop in and book in for your routine computer tuneup at PC Pitstop - 10 Bellbowrie Street Port Macquarie - 02 65 841551.

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Windows update pc pitstop port macquarie

Courtesy of Microsoft Corp

Every Windows product has a lifecycle. The lifecycle begins when a product is released and ends when it's no longer supported. Knowing key dates in this lifecycle helps you make informed decisions about when to upgrade or make other changes to your software.

End of Support

End of Support refers to the date when microsoft no longer provides automatic fixes, updates or online technical assistance. This is the time to make sure you have the latest available updates or service pack installed. Without micorosoft support, you no longer receive security updates that can help protect your PC from harmful viruses, spyware, and other malicious software that can steal your personal information. 

Windows XP

Latest update or service pack: Service Pack 3

End of mainstream support: April 14, 2009

End of extended support: April 8, 2014

 

Windows Vista

Latest update or service pack: Service Pack 2

End of mainstream support: April 10, 2012

End of extended support: April 11, 2017

 

Windows 7

Latest update or service pack: Service Pack 1

End of mainstream support: January 13, 2015

End of extended support: January 14, 2020

 

Windows 8

Latest update or service pack: Windows 8.1

End of mainstream support: January 9, 2018

End of extended support: January 19, 2023

 

Windows 10

Latest update or service pack: N/A

End of mainstream support: October 13, 2020

End of extended support: October 14, 2025

 

Support for windows 7 RTM without service packs ended on April 9, 2013. Be sure to install Windows 7 Service Pack 1 today to continue to receive support and updates

All updates are cumulative, with each update build upon all of the updates that preceded it. A device needs to insall the latest update to remain supported. Updates may include new features, fixes (security and/or non-security), or a combination of both. Not all features in an update will work on all devices.

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Just experienced a computer catastrophy and had your computer wiped and reinstalled?! 

  •           You may notice little things that are different to the way you have had them before - This is because Windows had learnt the way you did things and remembered these settings.
  •      You may need to reinstall any programs and devices (e.g. printers, Office, Photoshop etc.) that you have previously used if you advised your technician not to do so for you. Use your original CDs for programs or use the manufacturer’s website downloads for printers (e.g. HP, Canon etc.).

 

Documents and Data Policy - While every care is taken to protect your documents, pictures, music etc, in some cases this is not always possible due to certain conditions.

Professionally, while we take every care and technological measure to protect and recover your data, PC Pitstop cannot accept responsibility for any consequential data or financial loss through the loss of any data, through any fault whatsoever.

Unfortunately, during a Windows rebuild, these little personal touches may disappear until your computer picks up the way you do things again.

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Your laptop battery charges whenever your computer is plugged into external power through an AC Adapter, an optional power adapter, or an optional docking device. The battery charges whether the computer is off or in use, but it charges faster when the computer is off. However, charging may take longer if a battery is new, has been unused for 2 weeks or more, or is much warmer or cooler than room temperature.

To prolong battery life and optimize the accuracy of battery charge displays, follow these recommendations:

o   If you are charging a new battery, charge it for a full 12 hours before turning on the computer.

o   Charge the battery until the battery light turns off

o   Allow the battery to discharge below 5 percent of a full charge through normal use before charging it. This is referred to as ‘exercising the battery.’

o             DO NOT drop, open, short circuit, burn or allow the battery to get wet. 

Plus, try these:

  • Dim your screen
  • Shut off unneeded hardware
  • Avoid multitasking
  • Avoid multimedia
  • Know when to sleep and when to hibernate


If unfortunately your battery has completly died we have a solution for that too. Bring your laptop instore and we can fit a Universal Power Supply at the correct voltage and correct fit for most modern laptops for $85 in about 10mins!

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Our Services

RETAIL

Business-to-Consumer

o        Repairs & Maintenance

o        Tuneup/Cleanup

o        At your Premises Repairs and Support

o        Virus Removal

o        Data Transfer or Recovery

o        New Computer Setup & Transfer

o        Hardware Upgrades

o        Custom Built Desktop Sales

o        Dedicated Gaming Systems

o        Ex-Lease Laptops & Desktops

o        Wide Range of Parts & Peripherals

o        iPhone/iPad/iPod/Samsung Repairs

o        Smart Device Repairs

IT MANAGEMENT

Business-to-Business

o        Ad Hoc Support

o        Systems Management

o        Remote Assistance

o        Field Support

o        Pro Active Maintenance

o        IT Hardware Deployment

o        Network and Cloud Backup Solutions

o        Uninterruptible Power Supply Systems


Your Winning Team

We work hard to hone our skills for you – THE CUSTOMER – and we’ve been rewarded for it!

Click here
for ways to keep providing feedbackof the services you receive at PC Pitstop.
We hear you – and it keeps us WINNING FOR YOU!

  • Employer of Choice
  • Young Entrepreneur 18-35yrs
  • Excellence in Small Business
  • Best Employer for Training & Support
  • Embracing Technology
  • Environmentally Sustainable

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PC Pitstop Advantage Service

Great Service, Even Better Value

PC Pitstop’s Mission Statement
PC Pitstop aim to be the most trusted, reliable, innovative and sustainable computer sales, service and repair company across Australia and online through honest advice, fast turnaround, friendly support and responsible actions. Immersing ourselves into the heart of the community, and embracing technology to improve the community and empower the people will guide us to achieve this and much more. We strive toward this mission every day.

With PC Pitstop Service Advantage you’re always in safe hands knowing your computer will be serviced by PC Pitstop Trained Technicians who know your computer inside out and use the most advanced diagnostic equipment and quality parts.

1onsite

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We wrote a user manual and service planner just for you....so come and get it!

It's packed full of how to hints and tips and details the best way for you to look after your desktop or laptop computer - at home or in your business. Everyone is loving them and we don't want you to miss out!

Besides, the beginning of the year is a perfect time to tune your computer in readiness for a smooth sailing year ahead!

See you instore soon.

manual-planner

...from the manual

A Word from Ben and Sam

We wrote this Computer Manual & Service Planner for you.
In fact, we started PC Pitstop for people just like you. People who are amazingly skilled at what they do and confident in many areas of their lives. People who aren’t afraid to ask for help to remain amazing and confident. People who want to grow, embrace technology and get more out of life.

The PC Pitstop Computer Manual & Service Planner is a comprehensive go-to-guide for all things computer-user based that will see you through the life of your computer and beyond. If you find this useful or need more information be sure to sign up to our e-newsletter or blog on the PC Pitstop website. And of course, give us a call or pop in, we love to keep in touch with all our amazing customers.

We hope the PC Pitstop Computer Manual & Service Planner challenges you, increases your productivity, improves your confidence and inspires you to learn even more!

Believe in Better
                                                                                                                                  
BEN WATERS & SAMANTHA CLARK

                                                                                                                                                      PC PITSTOP FOUNDERS

 

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PC Pitstop repair computers of all makes and models - laptops, desktops, MACs and all your small devices. 
Get it done faster at PC Pitstop, simply call or pop in to your nearest store with your enquiries. 

[TIME FOR A CHECKUP]

Dust and debris in your computer can cause overheating...which can fry parts...which can result in lost precious data...which may result in tears!!

pcpitstop dirtydesktop before after

WHAT DO WE DO DURING A TUNEUP TO MAKE YOUR COMPUTER FASTER, SAFER AND CLEANER?

ü  Arrow-Right-icon Workshop Assessment & Diagnosis

ü  Arrow-Right-icon Hard Drive Surface Testing

ü  Arrow-Right-icon File System Integrity Testing

ü  Arrow-Right-icon Malware Scan & Removal

ü  Arrow-Right-icon Optimization of Startup Processes

ü  Arrow-Right-icon System Defrag

ü  Arrow-Right-icon Apply Critical System Updates

ü  Arrow-Right-icon Hard Drive Speed Test

ü  Arrow-Right-icon Bench Testing

ü  Arrow-Right-icon Physical External Computer Clean with Antibacterial Cleaner

ü  Arrow-Right-icon Physical Internal Computer Clean with Compressed Air

ü  Arrow-Right-icon Final Startup Check

ü  Arrow-Right-icon Discuss Any Recommendations

ü  Arrow-Right-icon Supply Future Maintenance Information

Home Users need to get a computer Tune-up at least every 12months while Business Users need to get a Tuneup at least every 6months to keep their equipment in top working order and to avoid a technology crisis!

When was the last time your computer had a checkup? 

Get into PC Pitstop today.

 

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Do you love PC Pitstop?

NSW Fair Trading’s popular I love my local business competition is back for 2014. 

In its work to promote a fair marketplace, Fair Trading recognises that the vast majority of local businesses do the right thing and play a critical role in the local community. That is why NSW consumers are being encouraged to nominate their favourite local business by telling Fair Trading, in 60 words or less, what they love about them and why. There are six prizes of $250 to be won!

Consumers can nominate a local business which goes out of their way to do the right thing by their customers. It might be because of their excellent customer service, or the fact they proudly sponsor charitable and community causes; it might simply be that they are really good on the tools or have the funkiest retail shop in town!

All shortlisted entries will be promoted on Fair Tradings Facebook page, which has close to 40,000 followers. Shortlisted and winning entries may attract local media interest.

We have also created some resources for businesses to use to help them promote the competition to their customers, including a downloadable poster, web images and more. Go to the I love my local business page on the Fair Trading website to find out more. 

The competition runs from Monday 13 October – Sunday 9 November 2014.

For more information and to enter go to Fair Trading’s Facebook page at www.facebook.com/FairTradingNSW

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A BIG congratulations to Donna Clarke for being the lucky winner of our latest customer feedback survey!! Donna will spend a lovely night without or with the kids at the observatory - Port Macquarie's best address - all with chocolate and local wine on arrival. All customers have a chance to win! Simply complete the survey HERE:

http://www.pcpitstop.com.au/index.php/en/contact/survey

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This is such a great article from Smarter Business Ideas...had to share!

the-internet-of-things-hero

If your computers are four or more years old they’re artefacts of earlier technology eras – and they could be costing you big time.

Brought to you by Intel

The computers you bought a few years ago were designed to meet the processing demands of the day – and then some, depending on their specifications. But even the highest spec machine from four years ago can struggle to deliver the performance you need today. 

To find out how a PC refresh can make a big difference to business productivity, Smarter met with Danielle Watts, Intel’s national marketing manager for Australia/New Zealand. What we learned about tired old computers versus the new generation of machines might surprise you.

Some business owners figure that as long as their old machines keep working they can hold off upgrading a little longer. That logic might suit mechanical devices designed to perform simple tasks but even so, the more you use them, the more they suffer wear and tear. 

It also ignores the many competitive advantages and lifestyle-enhancements offered by innovative technologies. “Given they’re running their businesses on those old computers the consequences can be frightening,” ponders Watts. “What if they lost 
all that data?”

Moving business records safely 

While it’s fairly easy to calculate the costs of repairing, upgrading or replacing components in your IT set up [see below: “Maintenance costs add up”], it’s harder to put a value on the data you own.

“Businesses rely so heavily on databases, so it’s understandable you’d be worried about moving them,” Watts acknowledges, “An expert service provider can help transfer accounts, HR and customer records safely and securely – the upgrade decision could include looking at server technology or Cloud-based tools to support and manage the business.”

Adding to the woes of outdated technology are security issues: “If you’re still using Windows XP you really need to upgrade,” advises Watts. “As of April this year technical support and security updates for XP from Microsoft ended, so your laptop or PC is far more vulnerable to malicious attacks.”

SEE ALSO:

Slow machines cost time and productivity 

Older PCs not only cost more to maintain, their performance also diminishes as they age. 

Consider recording the time lost to PCs taking forever to start-up, running slow or not working at all: “That’s a lot of lost productivity,” notes Watts. “If you value your employees you want to provide them with efficient tools. Investing in new technology shows that you value their contribution – and they’ll respect that.”

Can you work three times faster?

If you like spending time making a nice cup of tea or coffee while you wait for your computer to wake up you might want to update your schedule. 

According to system performance benchmarks from Intel the latest Intel processor-based systems running Windows 8.1 Pro typically start-up within a handful of seconds – and when you’re hard at work running your business with them, they’ll run everyday computing processes more than three times faster than a four-year-old system.

Latest devices are fast and ultra-portable

“Start-up time and battery life are especially important for road warriors,” says Watts.

“You don’t want to wait so you can enter an order, start a presentation or check inventory. Devices with fourth generation Intel processors also work for up to 10 hours on battery power – a big advantage over the 2.5 hours of older PCs – and include management tools specifically for businesses.

“We’re running our personal and business lives on them, so it helps that notebooks are lighter (some less than a kilo), thinner and offer powerful multi-tasking. On average they cost $200 less than PCs four years ago, so over time the cost to replace rather than repair becomes a lot more attractive.”

Maintenance costs add up 

All machines need some maintenance but as a machine ages it can break down more often and cost more to repair.

The Techaisle May 2013 whitepaper, “Small Business PC Refresh Study”, reviewed direct and indirect costs of maintaining PCs. The research found:

  1. Direct maintenance costs (repairs and upgrades) – jump more than 33 per cent for older PCs. (Average yearly costs for a PC less than four years old: US$324 to repair and US$95 to upgrade; costs for a PC more than four years old: US$427 to repair and US$134 to upgrade.)
  2. Lost productivity costs (downtime) – double from an average of 21 hours a year of lost work time on a newer PC to 42 hours a year for an older PC.

Did you know?

36% of small businesses use PCs that are four+ years old
Source: Techaisle June 2013 whitepaper, “The Ageing PC Effect – Exposing Financial Impact for Small Business.” 

42 lost work hours on average every year due to an old PC needing repairs
Souce: Techaisle May 2013 white paper, “Small Business PC Refresh Study” 

Older PCs might handle up to 5 applications simultaneously vs newer PCs that easily run 8 applications simultaneously 
Source: Techaisle May 2013 white paper, “Small Business PC Refresh Study” 

Case study: Brightstar

After a successful stint at a big software firm, Jon Yeo set up Brightstar in 2003 to coach businesses on using technology to improve their lives. More recently his passion for ‘ideas worth sharing’ also motivated him to become the licensee and curator for TedxMelbourne.

His studies in information management and organisational behaviour serve him well to help clients embrace more rewarding and productive ways of working: “They often don’t have a technology problem – they know they need it – they have a people and process problem,” he explains. “They aren’t making the most of what is available.” 

And he’s adamant that old technology is demotivating: “Old systems are slow, inaccessible and unresponsive compared to today’s technology. If you’re not thinking about upgrading now you’re making it much harder to compete at all in the next two to three years.”

Yeo suggests that if you’ve accepted your old systems need replacing then you know you have to transfer your valuable business data somewhere. So why not make it easier and faster to access and manage?

“Think about what you really need to convert across – it might not be so complex. Cloud services, ultraportable laptops, mobile devices and integrated communications help us make greater use of our information,” he explains.

“I now have a very small laptop that weighs less than a kilogram and does everything and more that my old desktop and laptop could do combined, faster. Because I’m on the road a lot, I have seven to eight hours of battery time on my new machine versus two hours maximum on my old laptop – there is no competition. 

“I also have a stylus-based tablet so I can take client notes once and they’re stored in the Cloud. I used to have a heavy laptop, a paper compendium and my briefcase full of paperwork – I still smile when I think about hauling it all through airport security.”

Find the right devices for the job

In three simple steps find out the ideal technology mix for your business – and how much your older computers are really costing you: http://smb.intel.com.au/start

 

Call into PC Pitstop today and discuss the best upgrade option for you and your budget!

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Benefits of a Regular Tune-up

Over time your computer equipment will invariably shows signs of ageing – slowing down, part malfunction, etc. A Tune-up is a thorough service of all components in your machine. It is a process whereby PC Pitstop Trained Technicians scan, clean and repair any issues, whether currently visible or hinting to likely to cause problems in the near future. We work with you to resolve any major issues found and provide you with options and solutions to get you back on track.

Regular Scheduled Tune-ups provide:

  •       Warning and solutions to problems before they occur become a costly interference to your daily life or business operations
  •       Optimal productivity and efficiency from your investment
  •        Performance improvements such as speed, space, and reliability
  •        A time for you to engage a PC Pitstop Trained Technician to help resolve any issues you may have
  •        Peace of mind that your computer is in good working order

For optimal performance, invest in a Tune-up every 3-6mths for business users and every 6-12mths for home users.

tuneupcar

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Why We Think Norton Internet Security is the Best Virus Protection for Everyday Users

We use and recommend the latest version of Norton Internet Security on a regular basis and it's the only virus protection software we sell instore.

Why?

If you're looking for a traditional security suite, with essential features like antivirus, firewall, antispam, parental control, and phishing protection, it's a great choice, and it's one of PC Mags Editors' Choice suites.

But wait, why should you pay for a security suite when modern Windows versions already include an antivirus and a firewall? Here's the deal. Yes, the built-in firewall does a good job hiding your computer from outside attack, but it doesn't exercise control over which programs can access your network the way third-party firewall components do.

If you're using internet banking on your computer...you need Norton Internet Security.

And, because this...

 

LOL.

Point made.

Get your Norton Internet Security software from PC Pitstop today and we'll even install it for you.

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Funny Computer Memes & What They're Trying to Tell You

First up. What is a meme?

meme
miːm/
noun
 
  1. 1.
    an element of a culture or system of behaviour passed from one individual to another by imitation or other non-genetic means.
  2. 2.
    an image, video, piece of text, etc., typically humorous in nature, that is copied and spread rapidly by Internet users, often with slight variations.
     

Thanks Wikipedia.

Now. Here's a few memes created to teach you a lesson. 

PS. It's ok to have a giggle!

1.

7-our-computer-is-slow-funny-meme

LESSON: Less is more. The more unnecessary toolbars you add the slower stuff will happen.

How do they all get there? Not without a little help from you. If you have the Ask toolbar for instance, it might have been installed when you did a Java update and failed to uncheck the optional little box that asked you if you wanted to install that particular toolbar.

If you’ve installed one of the free antivirus programs, like AVG, it will install its own toolbar into your browser. Have you joined an on-line photo sharing site? You probably got another toolbar then as well. You get the idea?

None of those toolbars are absolutely essential and your browser will generally be much happier without them. How many different 'search' buttons do you really need?

2.

IE9-Faster-Downloading-of-Chrome-Or-Firefox-Nerd-Computer-Interwebs-Funny-Motivational-Meme

LESSON: Pretty self-explanitory.

Internet Explorer sucks.

Use Firefox or Chrome as your default internet browser.

Just remove IE9 altogether.

3. 

song-chart-memes-repair-shop

LESSON: Avoid doing the RED.

Really.

Unless 'buddy' agrees to pay the bill and replace all those memories.

Remember 'the poor man pays twice'....know when it's time to call PC Pitstop.

4. 

Mom-Vs.-Normal-Computer-Savy-People

LESSON: Too many unecessary words. Get to the point for a better search result.

Read this >>> ARTICLE <<< to search Google like an expert. It's good.

 

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Avoiding Moisture & Corrosion

It is true that salt air will corrode hardware and electronics especially near the ocean/coast.

Whether you prefer a laptop or a desktop your PC is affected by its environment. While overly dry conditions can cause static electricity in your computer's components, excessively humid conditions can cause faster corrosion and internal damage. If your environment is especially humid you should take precautions to protect your computer from malfunction due to moisture. Take note of the general level of humidity and follow these simple steps to stop damage.

  1. Install a dehumidifier in your home or office. Dehumidifiers remove some of the moisture in the air so it's safer to use your desktop, laptop or tablet PC. When using a dehumidifier remember to empty out the reservoir regularly to ensure that the machine works efficiently. Small hippos may work for some, others may need to invest in domestic or commercial stand-alone models.
  2. Situate your computer in an area of the home or office with a controlled temperature. Avoid using your computer in humid areas such as a hot tub room, sauna or the bathroom. Condensation from the humidity can affect the internal components of your computer causing corrosion or sudden malfunction.
  3. Keep your computer stationary whenever possible. One way humidity builds up in your computer is when you experience sudden temperature changes. For instance, going from the cold winter air to a warm office could cause condensation. Transport your computer as little as possible and always use an insulated case to protect it from extreme temperatures if you must travel with it.
  4. Wipe your computer down quickly if you notice moisture on the outside of the case. Use a clean towel to remove outer moisture before it has time to seep into the computer through the keyboard or vents. For this very reason, avoid positioning your computer near windows or external doors.
    *Iron rust is red/brown, aluminium rust is white, copper corrosion is blue/green.*

     
    1214101740 apmgk-L corrossion

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Exercising your Laptop Battery and Charger

 

Your laptop battery charges whenever your computer is plugged into external power through an AC Adapter, an optional power adapter, or an optional docking device. The battery charges whether the computer is off or in use, but it charges faster when the computer is off. However, charging may take longer if a battery is new, has been unused for 2 weeks or more, or is much warmer or cooler than room temperature.

To prolong battery life and optimize the accuracy of battery charge displays, follow these recommendations:

 

  1. If you are charging a new battery, charge it for a full 12 hours before turning on the computer.
  2. Charge the battery until the battery light turns off
  3. Allow the battery to discharge below 5 percent of a full charge through normal use before charging it. This is referred to as ‘exercising the battery.’
  4. DO NOT drop, open, short circuit, burn or allow the battery to get wet.

 

Need a new laptop charger?
UNIVERSAL POWER SUPPLIES
BUY ONLINE:www.pcpitstop.net.au

 

ü  Multi voltage select

ü  Multi connector

ü  Suits most laptops

 

Laptop Optional Accessories

Laptop Riser/Cooler
Protect your hard drive and components from over-heating and destroying your data. Over-heating is one of the most dangerous things your laptop can do! It also tilts your laptop so you don’t have to tilt.

Mouse
Wired or wireless, feel more in control with a USB mouse.

Protective Bag/Case
Polyurethane or leather. Not just for travellers. Laptop bags protect your investment and keep all your accessories in the one place.

 

USB Hub
4+ ports. Increase your USB ports to connect more devices and never have a lack of USB inputs.

Norton Internet Security
Stay safe with the very best anti-virus software. Do you bank online? Then you need Norton Internet Security!

Backing Up
Invest in back up hard drives and automated backing up software, to avoid the trauma of losing precious photos and data.

 

 

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Desktop Safety Tips

Safely using your desktop will help ensure that the computer works properly and you don't get injured. Improper use or not being aware of safety issues can cause your desktop irreparable damage. These tips will help you stay productive and safe no matter where you are working.

  • Vent Maintenance - Part of your weekly routine should be to inspect and clean the air vents at the back of your desktop. Forced air dusters can be used to keep the air vents clean and free from debris. It's important to know that you should never push anything into the air vents.
  • Secure Transportation - Make sure that if you ever have to transport your desktop that you first unplug all accessories from it and carry it with two hands from the bottom of the case. Secure the desktop in an upright position wherever possible using the vehicles seatbelt for example. Parts may come loose during transport
  • Soft Spots - It's a wise idea to use your desktop in a well-ventilated position with no soft material covering the fans located at the back or side of your machine. Soft materials can block the airflow vents and cause it to overheat.

desktop cleaning case

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PC Pitstop iphone and smartphone repairs

PC Pitstop iPhone Repairs    Smart Device Repairs

Dropped or damaged your

smart device - iPhone, iPad
or Samsung Device? 
Most repairs same day!

Get a quote >>   |   Learn More >>

 

PC Pitstop Computer Repairs

PC Pitstop Workshop Repairs   Workshop Repairs


We locate the issues & 

determine the best way
to fix them. Most repairs
completed within 24 hours

 Get a quote >>   |   Learn More >>

 

PC Pitstop Computer Tune-ups 

PC Pitstop Computer Tune Ups   Computer Tuneups


Over time you will notice your 

computer slowing down. Time
to book your computer for its
yearly service and tuneup.

 Get a quote >>   |   Learn More >>

 

 PC Pitstop Business Support

PC Pitstop Business Support   Business Support


PC Pitstop provide reliable

small business solutions so
you can focus on delivering
exceptional customer service!

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 PC Pitstop Virus and Spyware Removal

PC Pitstop Virus & Spyware Removal  Virus & Spyware removal


Most computers are home
to hundreds of viruses and 
information stealing bugs.
Stay protected & up to date.

Get a quote >>   |   Learn More >>

 PC Pitstop Home and Business Onsite Support

PC Pitstop onsite Home and Business Support    Onsite Support


PC Pitstop can provide you
with onsite assistance in your
home or office at time that suits
you. Most areas only $99/hour

Get a quote >>   |   Learn More >>

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PC Pitstop Computer Manual & Service Planner :: Making IT Easy for YOU

manual-planner

We are so excited to finally have our PC Pitstop Computer Manual & Service Planner in store for everyone who receives any service from PC Pitstop! So many of you have been wanting something like this and it will definately make life easier for a lot of businesses and families! We've been working on this handy guide for 12mths and it's jammed packed with over 30years experience in computer repairs, computer builds and everything in between.

It features an entire section dedicated to Customer Care Guides - 22 simple 'How-To' guides for navigating your computer, your devices and the internet. The Preventative Maintainence Schedule at the back of the booklet details exactly what service is recommended for your computer at various points in it's life and can even be stamp certified that you were looked after by a PC Pitstop Trained Technician.

We love providing extra value and this Manual is the perfect tech-education and tracking tool for all our customers!

Pick yours up after your next service today.

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