About us

About us

The Story So Far

PC Pitstop is the one-stop computer shop changing the face of the IT industry one happy customer at a time.  With excellent sales, service, support and our advocating customers, we aim to be
the most recognised and trusted name in the Greater Port Macquarie region.

PC Pitstop’s winning edge is exceptional customer service and support. We are a valued member of the Chamber of Commerce and demonstrate its core principles every day. It’s a smile as clients
walk in the door; it’s calling back when we say we will; it’s patience and understanding when things go wrong.

 We pride ourselves on our reliability, innovation, and friendly staff who speak in easy to understand terms and we endeavour to provide every
customer with the optimal total solution for them.


PC Pitstop began in Camden Haven in 1998 by local boy Ben Waters, an Electronic Engineer who dabbled in computer repairs in his spare time. He soon realised the
computer cowboy complaint was all too common and so determined to make a change. Encouraged after talking to his happy customers and his mentor
about a lingering idea, PC Pitstop was born.

Starting from a rented work bay in Laurieton, Ben grew his business into a respected IT service organisation. Quickly outgrowing this and other locations, PC Pitstop settled
in Lake Cathie and Ben and his new team and new fiancee opened a second shop in Port Macquarie in late 2010

Together, this energetic and talented team are continuing to grow a strong community conscious business, employing local technicians and changing the face of the IT
industry to one that is knowledgeable but friendly, approachable, and honest and reliable too.

Late August 2012 the Lake Cathie store merged into the Port Macquarie store, making one busy PC Pitstop centre of sales, support and repairs.

Ben’s original ethos of helping other embrace technology through excellent service and support is clearly evident. Now with PC Pitstop Port Macquarie and PC Pitstop
Online Store  winning races, it’s clear this is only the beginning for the dynamic Team PC Pitstop!

Your Computer Repair

Here's What Happens

We ask you Questions to find out how we can help

We might ask you about the general health of the computer, its age, history and generally how you use your computer every day

We Test your computer to see if everything is ok

We will do a number of test t check the health of your computer and how well it performs both online and office

We Discuss what's best
for you

At the end of the assessmetns we’ll discuss our findings and give you ou recommendations

We tailor make a solution for you

Togather we discuss your technology needs with a trained technician to ensure we tailor-make a solutin to suit your lifestyle.This may include specialised sericing, hardware or software upgrades, replacement of a one-on-one lessong




Sales Manager

Winning Work: iPhone/iPod/iPad repairs.

Best Tech Tip: “Ask the experts. No question is a silly question except for those not asked. Ask before action sometimes saves so much stress and mess!”



Technical Specialist

Winning Work: Mac’s and new technologies.

Best Tech Tip: “Invest in the very best quality products – hardware, software, peripherals, the works – for YOUR specific needs. The big department stores’ hype is not always right.”



Technical Specialist

Winning Work: Desktop maintenance, custom builds and software knowledge.

Best Tech Tip: “Don’t wait till it’s too late. Tuneup your computer and clean the bugs out like you would your car and it will serve you well for a much longer life.”



Chief Amazement Officer

Winning Work: iPhone/iPod/iPad repairs.



Managing Director

Winning Work: Training staff and developing the most efficient systems for delivering winning customer service, products and solutions.

Best Tech Tip: “Leave it to the experts. So much more can go wrong when us ‘common folk’ fiddle – it saves time and money and good advice certainly saves sleepless nights!”

The entire PC Pitstop team undertake practical and customer specific training to sustain and
affirm the very best service to all our valued customers –
so you know you’ll be looked after – everytime.

Thank You

We’d like to thank our loyal customers, new customers and soon-to-be customers in advance – because without customers we are nothing but shopkeepers!

Net Registry

HP Partner


HP Repairer


Gigabyte Partner


Causes of HDD Failure

  • Power Out Age
  • Improper Shutdown
  • Physical Shock
  • System Stress
  • Overheating
  • Age
  • Drive Defects

Onsite Services Include

  • BroadBand Installation
  • Wireless NetWorking
  • BreakDown Service
  • General TroubleShooting
  • Computer Pickup & Drop Off
  • Internet Problems
  • Printer Installation
  • One On One Computer Tuition

Award Winning Team

Proud Supporters of Port Macquarie Community Gardens Inc

Supporting NSW Volunteer FireFighters

And when you shop at PC Pitstop you are investing in entreprenurship, investing in the local economy, and helping to create jobs – keeping the community happy and sustainable together!